Smart Payments ( SUMARAJ NETWORKS Pvt. Ltd.) is an aggregator for online bus ticketing
inventory. Smart Payments enables travelers to book bus tickets online right from
the comfort of their home or office by providing them with choice bus operators,
departure times and prices. Smart Payments does not own or operate any bus services
on its own. Smart Payments does not advice any specific bus operator to its customers.
The choice of the bus operator is purely the discretion of the customer.
The arrival and departure times mentioned on the ticket are only tentative timings.
Buses may be delayed due to some unavoidable reasons like traffic jams etc. However,
the bus will not leave the source before the time that is mentioned on the ticket.
Passengers are advised to call the bus operator contact number mentioned in the
ticket and reconfirm the boarding point location and departure time on the day of
Passengers are required to furnish the following details at the time of boarding
the bus. Failing to do so, they may not be allowed to board the bus.
SMS of the ticket or Email. (This is widely accepted by most bus operators)
Some operators do not accept the electronic ticket formats. We provide the details
of such operators while booking tickets on Smart Payments. In such case we request
you to kindly carry a printout of the ticket.
Proof of Identity (Driving License or Aadhar Card or Passport or PAN Card or Voter
The passengers should reach at the mentioned boarding points 15 minutes prior to
the scheduled departure time.
Any complaints/grievances should be reported in a week’s time from date of journey
A booking is considered confirmed if the booking confirmation page is shown to the
customer, even if SMS / Email fails to deliver for any reason.
If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported
it can be resent by our support team. SMS/Email might fail to deliver or get delayed
for several reasons which are not in Go Bus’s control.
Payment gateway/service charges – Smart Payments will not charge any additional
payment gateway charge or service unless otherwise specified in the booking details
By making a booking on Smart Payments – customer acknowledges that Smart Payments
will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.
In case of any claims arising out of unforeseen consequences/exigencies, Smart Payments
liability would be limited to the extent of two times the value of the booking amount.
Generation of a valid bus ticket through its partners/operators.
Sending an SMS, Email for ticket confirmation/cancellation.
Providing voice/email support for any ticket booking/cancellation/refund issues
Any incorrect data provided by customer while booking the ticket.
Any Bus delays, breakdowns, service cancellations and accidents.
Any misbehavior by the operator staff or co-passenger.
Loss/damage of baggage.
Late arrival by customer at the boarding point.
Customer phone not reachable, operator did not call at the boarding point and left
without picking the customer.
Customer waiting at wrong boarding point.
Any change of seat numbers done by the bus operator manually.
Operator changing the boarding point for any reason.
Operator arranging a different vehicle for pickup at boarding point and boarding
the actual vehicle at a different place
Improper booking done by agent, please contact the agent directly.
Operator not providing In-bus amenities/facilities mentioned while booking.
Change of bus type by Bus operator for any reason.
Bus fares are not controlled by Smart Payments, so any change in fares is not the
responsibility of Smart Payments.
The cancellation terms are different for each bus operator and are set by the bus
operator itself. These terms are shown while booking as well as on the ticket printout/Email
The cut-off time for canceling a bus ticket depends on the bus starting point time
and not on a particular boarding point time. For example If the bus starting point
time is 6 pm and your boarding point time is 8 pm, the cancellation cut -off times
are applicable for 6 pm and not 8 pm.
Please read the cancellation terms provided in the search page against each bus
Tickets booked online should be cancelled online only.
Smart Payments will charge Rs.15 as a cancellation fee other than what the bus operator
charges for every seat cancelled.
Cancellation charges are applicable on original fare but not on the discounted fare..
Some of the operators accept Partial Cancellation. Please go through the Cancellation
Terms in the Ticket.
Preponement or Postponement cannot be done once ticket is confirmed.
In case of ticket cancellation, Insurance amount is non-refundable.
Refunds processed for cancelled tickets are transferred to the passenger’s bank
account / debit / credit / ITZ card that was used while booking the tickets.
All Refunds are processed automatically upon cancellation of tickets.Your bank takes
3-10 business working days to credit this amount to your account/card.
In case the refund amount is not credited to your account in 10 business days, we
kindly request you to send an email to info@SmartPayments.in along with the ticket
details. We will provide you the necessary support in crediting back the refund
No refund will be processed for No-Show Passengers (Passenger who do not report
at the boarding point on time).
Any transaction charges/Ticket Delivery charges collected shall not be refunded
if the tickets are cancelled by the customer.
In the event of cancellation of a bus / service trip by the bus operator, Smart
Payments will assist the passenger in providing an alternative service, subject
to availability. In case an alternative is not available, then our trip shall be
liable to the passenger only to the extent of refunding the sum paid by the passenger
for the price of the ticket.
Provisions/amenities like video, air conditioning, or water bottle or any such other
services mentioned on Smart Payments are to help you to make an informed decision.
Any refunds/claims due to non-functioning or un-availability of these services needs
to be settled directly with the bus service provider.